Faq

Here are some questions guests often ask.
If you can't find the answers you need here,
please contact us using the inquiry form.
We'll check the details and reply within 2-3 days.

Facilities and guest rooms

Can I smoke inside the hotel?
All public areas inside the hotel are non-smoking apart from the smoking rooms. Please only smoke in the smoking rooms. Please ask the front desk staff for details. Please note that cigarettes aren't sold in the hotel.
Can I bring my own food and drinks?
Yes, you can.
However, please note that cooking inside the rooms is strictly prohibited.
Can pets stay too?
Pets aren't allowed in any of the facilities. However, guide dogs and service dogs are allowed. Please tell the reception desk in advance.
Do you have non-smoking rooms?
Yes, we do.
Do you have yukata or pajamas?
We have yukata. We also have yukata for kids, but they aren't put in the rooms by default, so please ask for them when you check in.
Can I use the Internet in the guest rooms?
Yes, you can. Free Internet access is available in the guest rooms, lobby, restaurant, etc. via Wi-Fi.
What kinds of amenities and rental items do you have?
You can see them on the facility information page.
Do you have accessibility rooms?
We have one room. However, please note the following:
There are steps in the bathroom.
The bathtub is quite high.
Your legs won't fit under the sink if you're in a wheelchair.
You can't wash your face.
Do you have a hot spring or communal bath?
We don't have a hot spring or communal bath.
There's a hot spring facility called Kurhaus Iwataki a 2-minute walk from our hotel.
We give staying guests bath tickets to use the communal bath (naked bathing) free of charge. You can get tickets as many times as you like during your stay.
  • *Note: [Opening hours] 10:00-22:00 (Last admissions at 21:30)
  • [Closed] Every Thursday. There are also irregular holidays, so please check in advance.
  • Please note that even it's closed, we won't reduce or refund our accommodation fees.

Reservations

How far in advance can I make a reservation?
We accept them up to 1 year in advance. Reception hours for taking reservations are 6:30 to 22:30. (Open every day.)
Can you put me on a waiting list?
Sorry, we can't do that.
When do cancellation fees start to apply?
Cancellation fees apply starting on the day before your stay.
[Day before: 20%. On the day: 80%. No-show: 100%.]
However, reservations for groups, ones made through travel agencies, etc. will follow their own terms and conditions. Please inquire for details.
What's the accommodation fee for children?
It varies depending on the accommodation plan (for example, accommodation-only, breakfast included, or dinner and breakfast included).
Please phone us for details.
Tel.: 0772-46-6100
Accommodation is free for children of elementary school age and under if they share a bed with an adult.
(One child per adult.) In this case, no towels, amenities, etc. will be included for them, so please bring your own. There will be separate fees for any additional meals, etc.

Checking in and Out and Paying

What time is check-in / check-out?
Check-in opens at 15:00, and check-out closes at 11:00.
Can I leave my luggage before checking in and after checking out?
We'll keep them in the front desk cloakroom. Please ask at the front desk on the day.
　Also, if you're traveling by public transport, you can leave your luggage at the souvenir shop Chiekurabe in front of Amanohashidate Station. It'll be free of charge if you tell them you're going to stay at Hashidate Bay Hotel, or have been staying there. You can also get a 10% discount on souvenirs.
Do I need to present my passport?
Yes, you do.
We ask all guests to present their passports when they check in, and we'll make a copy of them.
Do you have a curfew?
We lock the hotel at midnight. Please contact us if you're going to check in later than 22:00
Tel.: 0772-46-6100
Can I use cashless payment (credit cards, electric money)?
Yes, you can. You can use the following cashless payment methods:
Credit cards: Visa, JCB, MASTER, AMEX, UFJ NICOS, Diners, DC, Union Pay
E-money: Suica, ICOCA, ToruCa, nimoca, SUGOCA, HAYAKAKEN, PASMO, manaca, Kitaca, PayPay, d-POINTs, LINE Pay, Alipay, WeChat Pay, Apple Pay, iD, QUICPay
Can I extend my check-out time?
You can, but only depending on room availability on your check-out day.
Until 14:00: 30% of the accommodation fee Until 17:00: 50% of the accommodation fee
After 17:00: 100% of the accommodation fee

Access

Do you have parking spaces? Are they free of charge? Can I reserve one?
We have parking spaces for 100 cars. They're free of charge.
Use is on a first-come, first-served basis, so we don't take reservations.
*Note: Please tell the front desk if you want to park before checking in or after checking out.
Do you have a shuttle bus service?
Yes, we do. You reserve it in advance. The timetable is as follows:
  • [Picking up]
    Place: Amanohashidate Station
    Time: (1) 15:00 (2) 16:00 (3) 17:00 (4) 18:00
  • [Dropping off]
    Place: For Amanohashidate Station
    Time: (1) 8:15 (2) 9:20 (3) 10:00 (4) 11:00
    Place: For Kasamatsu Park
    Time: (1) 8:50 (2) 10:30

*Please ask us if you want it for any times other than the above. Also, even if you do, it'll only be available from 8:15 to 22:30. We can't offer it early in the morning or late at night.

Dining and The Restaurant

Do you have a restaurant?
We have a creative French restaurant. (Open every day.)
Opening hours
  • Breakfast: Weekdays 6:45-9:30 / Holidays 6:45-10:00 (Last orders 15 minutes before closing time for both)
  • Lunch: 11:30-14:00 (Last orders at 13:30)
  • Dinner: 17:30-21:30 (Last orders at 21:00)

See the Restaurant Fines herbes website for more information.

Can I get breakfast?
We serve a Japanese/Western buffet.
Fee: Adults: 1,650 yen; children aged 6 to elementary students: 1,155 yen; children aged 3-5: 825 yen; babies aged 0-2: free.

See the Restaurant Fines herbes website for more information.

What's the minimum price for dinner?
Set menus are available from 1,100 yen, and course meals from 3,300 yen.
There's also an a la carte menu, so solo travelers can also dine worry-free.

See the Restaurant Fines herbes website for more information.

Can I bring my own alcohol or other drinks?
Sorry, but we don't allow food or drinks to be brought into the restaurant.
However, you can bring weaning food, etc. for babies.
Do you serve Japanese food?
Sorry, but there's nowhere in the hotel that serves Japanese food. We only have a creative French restaurant.
If you want Japanese food, the front desk will tell you about some restaurants nearby.
Do you have room service?
Sorry, but we doesn't have room service.

Other Services

Can I send my luggage in advance?
We can keep it in the front desk cloakroom for up to two days before you come.
Please send it to the following address, and ask for it at the front desk when you check in.
Iwataki 68, Yosano Town, Yosa County, Kyoto Prefecture 629-2262
　To: Hashidate Bay Hotel 　Tel.: 0772-46-6100
  • Note: Please write on it the dates of your stay and your full name (the name of the person who made the reservation).
  • Note: Don't put anything raw, fragile, or valuable in it.
  • Note: Please send it with the delivery fee prepaid.
Do you have a luggage delivery service?
We offer that at the front desk. (Kuroneko Yamato package-delivery service, Sagawa Express, and Yu-Pack.)
Reception hours are from 7:00 to 22:00. We also sell delivery cases, so please feel free to ask.
  • Note: There's one collection a day, at around 15:00. Please note that if you give us your luggage after that, it'll be sent the next day.
Does your hotel have a brochure?
Yes, you can download it from the below:
Are there any convenience stores nearby?
There's a FamilyMart about a 3-minute drive or 10-minute walk away. There's also a supermarket and drug store in the neighborhood.
Is there a general hospital nearby?
Yes, it's a 5-minute drive from our hotel.
North Medical Center Kyoto Prefectural University of Medicine　Tel.: 0772-46-3371
Can I exchange money?
Yes, you can. Note: Exchange fees will apply.